Hi, I'm Dinesh.

Senior UX Designer  ·  B2B Enterprise  ·  Fintech & Mortgage

Designer building B2B products and AI-powered workflows that keep financial teams moving.

Analysts, AMs, and ops teams running mortgage and lending workflows all day, every day.

Research-led, structure-first. Progress over pixels.

Now at Onity. Dell and Red Hat before that.

Building AI products at Onity. Mortgage portals, inquiry systems, release pipelines. Vibe-coding anything else worth shipping.

Designs modified · NDA
Loan Deboarding Portal Release Dashboard showing active submissions with status chips, SLA indicators, and aging signals
Mortgage Servicing · Onity Group

I designed one release pipeline so analysts can validate, reconcile, and ship loan releases from a single record, replacing parallel spreadsheets and status follow-ups.

9/9 users found status unaided
~6 hrs saved per analyst / week
Workflow Design 0 to 1 Research-led

A submission and tracking portal that handles how each client prepares loan releases and gives the receiving team one shared structure downstream. Validation moves to the door, exceptions get a defined lane, and reconciliation finally ties back to the release record.

Loan Deboarding Portal · Onity Group · 2026

Designs modified · NDA
Inquiry Dashboard with an expanded case row showing the real-time progress tracker, Overview tab with case details and timeline, and the live filterable case table beneath
B2B Portal · Onity Group

I built a real-time portal that replaces email threads with live inquiry visibility, projected to cut case resolution by 62% and hand analysts 12 hours a week back.

62% projected faster resolution
12 hrs projected savings per analyst / week
Mortgage Servicing Workflow Design Research-led

A live case workspace where every inquiry has one shared record. Progress, conversation, and documents stay together, with no more digging through email threads to find the latest update.

Real-Time Inquiry Portal · Onity Group · 2026

Designs modified · NDA
Platform design system overview showing the Loan Deboarding and Real-Time Inquiry portals feeding shared tokens, components, and workflow patterns
Design Systems · Onity Group

I built the platform's design system while shipping the two portals that needed it.

2 portals built on the system
4 patterns reused platform-wide
Design Systems Enterprise Software 0 to 1

Tokens, components, and workflow patterns extracted mid-flight from the first two portals. The case table, progress tracker, exception lane, and inline validation all live here, so the platform's next products start from parts, not from scratch.

Platform Design System · Onity Group · 2025–2026

Shipped · 2024 Designs modified · NDA
IntelliAssist 2.0 full-screen AI workspace, the redesigned Dell sales assistant
AI Workspace · Dell Technologies

I rebuilt Dell's AI workspace into a full-screen sales assistant, cutting ticket volume by 55% and pushing self-serve adoption to 85%.

55% reduction in support tickets
85% self-serve adoption rate
AI / Conversational UX Internal Tools Trust & Transparency

A full-screen AI workspace that replaces Dell's cramped legacy chatbot. Source-tagged answers, role-aware prompts, and the sales portal's tools sit underneath the conversation, so reps trust what the AI says instead of pinging a teammate.

IntelliAssist 2.0, From Cramped Chaos to Clarity · Dell · 2024

Shipped · 2022 Designs modified · NDA
Dell INC home dashboard after redesign with tile-based navigation and color-coded categories
Information Architecture · Dell Technologies

I rebuilt Dell's Intelligence Nerve Center to lift findability by 40% for designers and researchers.

40% lift in findability
30k employee portal users
Information Architecture Internal Tools Research-led

A full IA rearchitecture of Dell's 30,000-employee internal portal. Favorites, in-tile report dropdowns, and a persistent side nav replace the memorized routes employees were walking through every day to reach the reports they actually use.

Information Architecture · Dell INC · 2022

How I Work

Curious, calm, specific, useful.

Four words, one operating manual: ask one more question, make Tuesdays quieter, say the smallest true sentence, and ship things people actually use. The full manual, the story, and what collaborators say live on the story page.

Read the story