Hi, I'm Dinesh, a Senior UX Designer.
I design B2B enterprise products that solve complex workflows.
Research-led and structure-first. Progress over pixels.
Now at Onity. Dell and Red Hat before that.
Designs modified · NDA
Mortgage Servicing · Onity Group
I designed one pipeline that ships a loan release from a single record, no spreadsheets.
9/9
users found status unaided
6 hrs
saved per analyst / week
A submission and tracking portal that handles how each client prepares loan releases and gives the receiving team one shared structure downstream. Now live with the first cohort of three client orgs.
Designs modified · NDA
B2B Portal · Onity Group
I designed a real-time portal that cut case resolution 62% and gave AMs six hours a week back.
62%
faster resolution · early data
6 hrs
back per account manager / week
A live case workspace where every inquiry has one shared record. Progress, conversation, and documents stay together, with no more digging through email threads to find the latest update.
Designs modified · NDA
Design Systems · Onity Group
I built the design system by extracting it from two portals as I shipped them.
2
portals built on the system
4
patterns reused platform-wide
Tokens, components, and workflow patterns extracted mid-flight from the first two portals. The case table, progress tracker, exception lane, and inline validation all live here, so the platform's next products start from parts, not from scratch.
Shipped · 2024
Designs modified · NDA
AI Workspace · Dell Technologies
I rebuilt Dell's cramped AI chat into a full-screen assistant, cutting tickets 55%.
55%
reduction in support tickets
85%
self-serve adoption rate
A full-screen AI workspace that replaces Dell's cramped legacy chatbot. Source-tagged answers, role-aware prompts, and the sales portal's tools sit underneath the conversation, so reps trust what the AI says instead of pinging a teammate.
Shipped · 2022
Designs modified · NDA
Information Architecture · Dell Technologies
I led an IA redesign that lifted findability 40% across Dell's internal portal.
40%
lift in findability
30k
employee portal users
A full IA rearchitecture of Dell's 30,000-employee internal portal. Favorites, in-tile report dropdowns, and a persistent side nav replace the memorized routes employees were walking through every day to reach the reports they actually use.